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Dynetics, a Leidos company, is seeking an entry level IT customer support specialist to join a diverse team to create unique solutions for complex problems. With offices across the United States engaging in the defense, space, cyber and commercial fields, Dynetics provides responsive, cost-effective engineering, scientific and IT solutions.
The IT customer support specialist's day to day operations will include account management actions: Creation and modification of accounts in active directory environments in line with established policies and procedures. Direct support of end user activities. The installation of software and updating of software, through patch management processes. The support specialist will be expected to escalate challenging issues to their leadership team for resolution. Infrequent but expected duties will also consist of providing support to meetings and inventory activities.
Candidate will be expected to follow existing process and procedures and to contribute to efforts to improve current processes and procedures. The candidate must be able to adapt to and respond quickly to challenges.
This position requires attention to detail, critical thinking, excellent organizational skills, and strong customer service skills. Strong written and oral communications skills are essential for the candidate to be successful in this position.
This position is for full time on site work with no opportunity for telework. The candidate will be required to traverse multiple buildings on the Dynetics Huntsville campus in the performance of their assigned duties.
This is a growth position and offers long term opportunity for the candidate to advance their career into windows and Linux system administration. As such, there are a number of projects and tasks outside of the daily operations that the candidate will be able to assist with should they desire to grow their career.
This position requires the candidate be compliant with DOD 8570 baseline certification requirements for IAT II with a current Security + CE or equivalent or become certified within 6 months of hire.
Candidate must be a resident of the North Alabama area or willing to relocate to the Huntsville - North Alabama, AL area.
Familiarity with PowerShell and Active Directory is a plus.
Bachelor's degree in an IT related field preferred.
Able to lift 50 pounds.
Candidate must be a US Citizen and possess (as well as maintain) a Final Secret Clearance.